Privacy Policy

Privacy Policy

Welcome to Group Paul Express (“we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, services, and other platforms we operate.

1. Who We Are

Group Paul Express is a transport and logistics company based in South Africa, specializing in freight forwarding, customs clearing, cross-border transport, and related services.

If you have questions about this policy, you can contact us at:
Email: Info@grouppaulex.com

2. What Information We Collect

a) Information You Provide Directly

• Full name, company name, and contact details (email, phone number)

• Physical and billing addresses

• Shipping information and consignment details

• Customs and regulatory documentation

• Identification numbers (e.g., VAT or company registration numbers)

b) Information Collected Automatically

• IP address and browser type

• Device information

• Pages visited and time spent on our website

• Cookies and similar tracking technologies

c) Third-Party Sources

We may receive information from:

• Partners or clients who refer your services to us

• Public databases and government records

3. How We Use Your Information

We use your information to:

• Provide logistics and freight services

• Prepare shipping documentation and customs paperwork

• Respond to your enquiries or support requests

• Comply with legal and regulatory requirements

• Improve our website, communication, and services

• Send you updates, alerts, and newsletters (only with your consent)

4. Sharing of Personal Information

We do not sell your personal information.

We may share your information with:

• Trusted service providers (e.g., couriers, customs agents, IT providers)

• Government authorities, customs, or law enforcement if legally required

• Financial institutions or payment processors

• Third parties for analytics (non-identifiable data)

Each third party is bound by confidentiality and legal obligations to protect your data.

5. Your Rights Under POPIA & Other Laws

As a data subject, you have the right to:

• Access the personal information we hold about you

• Correct inaccurate or outdated information

• Withdraw consent at any time (where processing is based on consent)

• Object to processing for marketing purposes

• Request deletion of your data (where legally permissible)

To exercise these rights, contact us via email at info@grouppaulex.com

6. Data Security

We implement physical, technical, and administrative security measures to protect your data from unauthorized access, loss, or misuse, including:

• SSL encryption on our website

• Secure data storage and backups

• Employee confidentiality agreements

Despite our efforts, no system is 100% secure. We encourage you to use strong passwords and remain cautious.

7. Retention of Information

We retain your information only as long as necessary for:

• Providing services to you

• Complying with legal and financial obligations

• Maintaining records for audit and dispute resolution

When no longer needed, your data will be securely deleted or anonymized.

8. Cookies & Tracking

We use cookies to:

• Improve website functionality

• Understand how users interact with our site

• Personalize content and ads (with consent)

You can manage or disable cookies via your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. Please read their privacy policies separately.

10. Children’s Privacy

We do not knowingly collect personal data from children under the age of 18. If you believe we have mistakenly collected such data, please contact us.

11. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we’ll revise the “Last Updated” date at the top of the page. You are encouraged to review this policy regularly.

12. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact:

Group Paul Express
Email: info@grouppaulex.com
Phone: +243 823 726 589